Privacy Notice

Last Updated November 25, 2024

This Privacy Notice for Lotus Healthcare LLC (doing business as Lotus Elite Care) (“we,” “us,” or “our”), describes how and why we might access, collect, store, use, and/or share (“process”) your personal information when you use our Services (“Services”), including when you:

• Visit our website at http://www.lotuselitecare.com, or any website of ours that links to this Privacy Notice
• Engage with us in other related ways, including any sales, marketing, or events

Questions or concerns? Reading this Privacy Notice will help you understand your privacy rights and choices. We are responsible for making decisions about how your personal information is processed. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at info@lotuselitecare.com.

SUMMARY OF KEY POINTS

This summary provides key points from our Privacy Notice, but you can find out more details about any of these topics by clicking the link, following each key point or by using our table of contents below to find the section you were looking for.

What personal information do we process? When you visit, use, or navigate our Services, we may process personal information depending on how you interact with us and the Services, the choices you make, and the products and features you use. Learn more about personal information you disclose to us.

Do we process any sensitive personal information? Some of the information may be considered “special” or “sensitive” in certain jurisdictions, for example, your racial or ethnic origins, sexual orientation, and religious beliefs. We may process sensitive personal information when necessary with your consent or as otherwise permitted by applicable law. Learn more about sensitive information we process.

Do we collect any information from third parties? We do not collect any information from third parties without consent provided by our clients/patients. [i]

How do we process your information? We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent. We process your information only when we have a valid legal reason to do so. Learn more about how we process your information.

In what situations and with which parties do we share personal information? We may share information and specific situations and with the specific third parties. Learn more about when and with whom we share your personal information.

How do we keep your information safe? We have adequate organizational and technical processes and procedures in place to protect your personal information. However, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cyber criminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. Learn more about how we keep your information safe.

What are your rights? Depending on where you are located geographically, the applicable privacy law may mean that you have certain rights regarding your personal information. Learn more about your privacy rights.

How do you exercise your rights? Way to exercise your rights is by submitting a data subject access request, or by contacting us. We will consider an act upon any request and accordance with applicable data protection laws.

Want to learn more about what we do with any information we collect? Review the Privacy Notice in full.

TABLE OF CONTENTS

1. WHAT INFORMATION DO WE COLLECT?
2. HOW DO WE PROCESS YOUR INFORMATON?
3. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?
4. HOW LONG DO WE KEEP YOUR INFORMATION?
5. HOW DO WE KEEP YOUR INOFORMATION SAFE?’
6. DO WE COLLECT INFORMATION FROM MINORS?
7. WHAT ARE YOUR PRIVACY RIGHTS?
8. CONTROLS FOR DO-NOT-TRACK FEATURES
9. DO UNITED STATES RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?
10. WILL MY MOBILE INFORMATION BE SHARED FOR ANY REASON OUTSIDE OF THE PRACTICE WITHOUT MY CONSENT?
11. PRACTICE COMMUNICATION VIA SMS/TEXT
12. DO WE MAKE UPDATES TO THIS NOTICE?
13. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?
14. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?

1. WHAT INFORMATION DO WE COLLECT?

Personal information you disclose to us

In Short; We collect personal information that you provide to us.

We collect personal information that you voluntarily provide to us when you register on the Services, express an interest in obtaining information about us, or our products and Services, when you participate in activities on the Services, or otherwise, when you contact us.

Personal Information Provided by You. The personal information that we collect, depends on the context of your interactions with us and the Services, the choices you make, and the products and features you use. The personal information we collect may include the following;

• Names
• Phone numbers
• Email addresses
• Mailing addresses
• Contact preferences
• Contact or authentication data
• Billing addresses
• Debit/credit card numbers

Sensitive Information. When necessary, with your consent, or as otherwise permitted by applicable law, we process the following categories of sensitive information;

• Health data
• Financial data
• Data about a person’s sex life or sexual orientation
• Biometric data
• Information revealing race or ethnic origin

Payment data. We may collect data necessary to process your payment if you choose to make purchases, such as your payment instrument number, and the security code associated with your payment instrument. All payment data is handled and stored by Stax.  You may find their Privacy Notice link(s) here; https://www.stax.com/privacy.

All personal information that you provide to us must be true, complete, and accurate, and you must notify us of any changes to such personal information.

2. HOW DO WE PROCESS YOUR INFORMATION?

In Short; we process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent.

We process your personal information for a variety of reasons, depending on how you interact with our Services, including;

• To facilitate account creation, and authentication and otherwise manage user accounts. We may process your information so you can create and log into your account, as well as keep your account in working order.

• To deliver and facilitate delivery of Services to the user. We may process your information to provide you with the requested service.

• To respond to user inquiries/offer support to users. We may process your information to respond to your inquiries and solve any potential issues you might have with the requested service.

• To send administrative information to you. We may process your information to send you details about our products and Services, changes to our terms and policies, and other similar information.

• To fulfill and manage manager orders. We may process your information to fulfill and manage your orders, payments, returns, and exchanges made through the Services.
• To enable user-to-user communications. We may process your information if you choose to use any of our offerings that allow for communication with another user.

• To request feedback. We may process your information when necessary to request feedback and to contact you about your use of our Services.

• To send you marketing and promotional communications. We may process this personal information you sent to us for our marketing purposes, if this is an accordance with your marketing preferences. You can opt out of our marketing emails at any time for more information, see “WHAT ARE YOUR PRIVACY RIGHTS?”

• To post testimonials. We post testimonials on our Services that may contain personal information.

• To protect our Services. We may process your information as part of our efforts to keep our Services, safe and secure, including fraud, monitoring and prevention.

• To evaluate and improve our Services, products, marketing, and your experience. We may process your information when we believe it is necessary to identify usage, trends, determine the effectiveness of our promotional campaigns, to evaluate and improve our Services, products, marketing, and your experience.

• To identify usage trends. We may process information about how you use our Services to better understand how they are being used so we can improve them.

• To comply with our legal obligations. We may process your information to comply with our legal obligations, respond to legal request, an exercise, establish, or defend our legal rights.

3. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?

In Short; we may share information in specific situations described in this section and/or with the following third parties.

We may need to share your personal information in the following situation;

• Business Transfers. We may share, transfer your information and connection with, or during negotiations of, any merger, sale of company, assets, financing, or acquisition of all or a portion of our business to another company.

4. HOW LONG DO WE KEEP YOUR INFORMATION?

In Short; we keep your information for as long as necessary to fulfill the purposes outlined in this Privacy Notice unless otherwise required by law.

We will only keep your personal information for as long as it is necessary for the purposes set out in this Privacy Notice, unless they longer retention period is required for permanent by law (such as tax, accounting, or other legal requirements). No purpose in this notice of require us keeping your personal information for longer than six (6) months past the termination of the user’s account.

When we have no ongoing legitimate business need to process your personal information, we will either delete or none such information, or, if this is not possible (for example, because your personal information has been stored and back up archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

5. HOW DO WE KEEP YOUR INFORMATION SAFE?

In Short: we aim to protect your personal information through a system of organizational and technical security measures.

We have implemented appropriate and reasonable technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cyber criminals, or other unauthorized third-party will not be able to defeat our security and improperly, collect, access, steal, or modify information. Although we will do our best to protect your personal information, transmission of personal information to and from our Services at your own risk, you should only access the Services within a secure environment.

6. DO WE COLLECT INFORMATION FROM MINORS? 

In Short: we do not knowingly collect data from or market to children under 18 years of age.

We do not knowingly collect, solicit data from, or market to children under 18 years of age, nor do we knowingly sell such personal information. By using the Services, you represent that you are at least 18 or that you are the parent or guardian of such a minor and consent to such minor dependent’s use of the Services. If we learn that personal information from users, less than 18 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records. If you become aware of any data, we may have collected from children under the age 18, please contact us at info@tlotuselitecare.com.

7. WHAT ARE YOUR PRIVACY RIGHTS?

In Short: You may review, change, or terminate your account at any time, depending on your country, province, or state of residence.

Withdrawing your consent: if we are relying on your consent to process your personal information, which may be expressed in or implied consent, depending on the applicable law, you have the right to withdraw your consent anytime. You can withdraw your consent at any time by contacting us by using the Contac details provided in the section “HOW CAN YOU CONTACT US ABOUT THIS NOTICE?” below.

However, please note that this will not affect the lawfulness of the processing before its withdrawal, nor, when applicable law allows, will it affect the processing of your personal information conducted and reliance on lawful processing grounds other than consent.

Account Information

If you would at any time like to review or change the information in your account or terminate your account, you can;

• Contact us using the contact information provided.

Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases. However, we may retain some information in our files to prevent fraud, troubleshoot, problems, assist with any investigations, enforce our legal terms and/or comply with applicable legal requirements. 

If you have questions or comments about your privacy rights, you may email us at info@lotuselitecare.com.

8. CONTROLS FOR DO-NOT-TRACK FEATURES

Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track (“DNT”) feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities, monitored and collected. At this stage, no uniform technology standard for recognizing and implementing DNT signals has been finalized. As such, we do not currently respond to DNT browser signals, or any other mechanism that automatically communicates your choice, not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice and a revised version of this Privacy Notice.

California law requires us to let you know how we respond to web browser DNT signals. Because there currently is not an industry or legal standard for recognizing or honoring DNT signals, we do not respond to them at this time.

9. DO UNITED STATES RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?

In Short: if you are a resident of Florida, you may have the right to request access to and receive details about the personal information we maintain about you and how we have processed it, correct in accuracy, get a copy of, or your personal information. You may also have the right to withdraw your consent to our processing of your personal information. These rights may be limited in some circumstances by applicable law. More information is provided below.

Categories of Personal Information We Collect 

We have collected the following categories of personal information in the past twelve (12) months;

We only collect, sensitive personal information, as defined by applicable privacy laws, or the purposes allowed by law or with your consent. Sensitive personal information may be used, or disclosed to a service provider or contractor, for additional, specified purposes. You may have the right to limit the use or disclosure of your sensitive personal information. We do not collect or process, sensitive personal information for the purpose of inferring characteristics about you.

We may also collect other personal information outside of these categories through instances where you interact with us in person, online, or by the phone or mail in the context of;

• Receiving help through our customer support channels;
• Participation in customer surveys or contests; and
• Facilitation in the delivery of our Services and to respond to your inquiries

We will use and retain the collected personal information as needed to provide the Services or for:

• Category A – As long as the user has an account with us
• Category B – As long as the user has an account with us
• Category K – As long as the user has an account with us

Sources of Personal Information

Learn more about the sources of personal information we collect in “WHAT INFORMATION DO WE COLLECT?”

How We Use and Share Personal Information

Learn more about how we use your personal information in the section, “HOW WE PROCESS YOUR INFORMATION?”

Will your information be shared with anyone else?

We may disclose your personal information with our service providers, pursuant to a written contract between us and each service provider. Learn more about how we disclose personal information to in the section, “WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?”

We may use your personal information for our own business purposes, such as for undertaking internal resource for technological development and demonstration. This is not considered to be “selling “of your personal information.

We have not disclosed, sold, or shared any personal information to third parties for a business or commercial purpose in the proceeding twelve (12) months. We will not sell or share personal information in the future belonging to website visitors, users, and other consumers.

Your Rights

You have rights under certain US state data protection laws. However, these rights are not absolute, and in certain cases, we may decline your request as permitted by law.

These rights include;

• Right to know whether or not we are processing your personal data
• Right to access your personal data
• Right to correct inaccuracies in your personal data
• Right to request the deletion of your personal data
• Right to obtain a copy of the personal data, you previously shared with us
• Right to non-discrimination for exercising your rights
• Right to opt out of processing of your personal data if it is used for targeted advertising, the sale of personal data, or profiling and further rents of decisions that produce legal or similarly significant effects (“profiling”)

Depending upon the state where you live, you may also have the following right;

• Right to opt out of the collection of sensitive data and personal data collected through the operation of a voice or facial recognition feature (as permitted by applicable law, including Florida’s privacy law)

How to Exercise Your Rights

To exercise these rights, you can contact us by submitting a data subject access request, by emailing us at info@lotuselitecare.com, by calling toll-free at 386-222-2944, or by referring to the contact details at the bottom of this document.

Under certain US state data protection laws, you can designate an authorized agent to make a request on your behalf. We may deny a request from an authorized agent that does not submit proof that they have been validly authorized to act on your behalf and accordance with applicable laws.

Request Verification

Upon receiving your request, we will need to verify your identity to determine you are the same person about whom we have the information in our system. We will only use personal information provided in your request to verify your identity or authority to make the request. However, if we cannot verify your identity from the information already maintained by us, we may request that you provide additional information for the purposes of verifying your identity and for security or fraud-prevention purposes.

If you submit the request through an authorized agent, we may need to collect additional information to verify your identity before processing your request and the agent will need to provide a written and sign permission form from you to submit such request on your behalf.

Appeals

Under certain US state data protection laws, if we decline to take action regarding your request, you may appeal our decision by emailing us at info@lotuselitecare.com. We will inform you in writing of any action taken or not taken in response to the appeal, including a written explanation of the reasons for the decisions. If your appeal is denied, you may submit a complaint to your state attorney general.

10. WILL MY MOBILE INFORMATION BE SHARED FOR ANY REASON OUTSIDE OF THE PRACTICE WITHOUT MY CONSENT?

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude, text messaging originator opt-in data and consent; this information will not be shared with any third parties.”

11. PRACTICE COMMUNICATION VIA SMS/TEXT

SMS messaging is utilized in the practice as a form of communication within the practice. Option to opt-out is offered during registration and by checking the opt-out option while reviewing/signing your agreement.

12. DO WE MAKE UPDATES TO THIS NOTICE?

In Short: Yes, we will update this notice as necessary to stay compliant with relevant laws.  

We may update this Privacy Notice from time to time. The updated version will be indicated by an updated “Revised” date at the top of this Privacy Notice. If we make material changes to this Privacy Notice, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this Privacy Notice frequently to be informed of how we are protecting your information.

13. HOW CAN YOU CONTACT US ABOUT THIS NOTICE? 

If you have questions or comments about this notice, you may email us at info@lotuselitecare.com or contact us by post at;

Lotus Healthcare LLC

160 Cypress Point Parkway Ste C206

Palm Coast, FL 32164

United States

14. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?

You have the right to request access to the personal information we collect from you, details about how we have processed it, correct in accuracy, or delete your personal information. You may also have the right to withdraw your consent to our processing of your personal information. These rights may be limited and some circumstances by applicable law. To request to update, review, or delete your personal information, please fill out and submit a data subject access request.

[i] Privacy Policy collaborated with Termly